Refund Policy

1. Overview

Arvee Events uses threshold-based funding. Events proceed only when enough participants commit. This means payments are captured at different times depending on the event phase, and refund rules vary by scenario.

This policy explains what happens to your money in every case.

2. Service Fees

Service fees are non-refundable in all circumstances — including event failure, organizer cancellation, force majeure, or any other scenario. Service fees apply to all events, including free-to-attend events.

There are no exceptions.

3. Organizer Listing Bond

Organizers pay a listing bond when submitting an event for review.

The listing bond is returned to the organizer's original payment method only when the event reaches confirmation (threshold met, payments processed).

The listing bond is retained by Arvee if the event is:

• Denied during review
• Abandoned
• Fails to meet its threshold
• Canceled

4. Withdrawal During Fundraising

During the fundraising period (before the commitment deadline), your payment method is not charged. You have only authorized a future charge.

If you withdraw your commitment before the deadline, no payment is captured and no refund is needed.

5. Event Failure (Threshold Not Met)

If an event does not reach its minimum participant threshold, the event fails. During the payment processing window, some participants may have already been charged.

If the event fails:

• Ticket prices are refunded to the participant's original payment method
• Service fees are retained and not refunded

6. Organizer Cancellation Before Payment Processing

If the organizer cancels before the payment processing window begins (while fundraising is open and before the commitment deadline), no participant charges have been captured.

No refund is needed because no money has been taken. The organizer's listing bond is retained.

7. Organizer Cancellation During Payment Processing

Organizers cannot cancel an event while payment processing is active. This restriction exists to protect participants whose payments are being processed.

8. Organizer Cancellation After Confirmation

When an organizer cancels a confirmed event, Arvee actively works to recover funds on behalf of attendees.

Recovery Process

Arvee reverses the transfer from the organizer's Stripe account. If funds have already been paid out to the organizer's bank, Stripe initiates a bank debit to recover the amount.

Recovery Outcomes

• Full recovery: All ticket revenue recovered — full ticket price refunded to each attendee.
• Partial recovery: Some funds unrecoverable due to failed bank debit — each attendee receives a proportional refund.
• Zero recovery: In extreme edge cases, no funds may be recoverable.

Service fees are never refunded, even with full recovery.

Important: Full recovery is not guaranteed. The amount recovered depends on the organizer's Stripe account balance and bank account status.

9. Post-Confirmation — No Attendee-Initiated Refunds

After an event is confirmed, attendees cannot request refunds through the platform. Once your payment is captured and the event is confirmed, that payment is final.

If you cannot attend, any discretionary refund is the organizer's responsibility and is handled outside the platform.

10. Capacity and Sold-Out Events

Some events have limited ticket capacity. If an event sells out during payment processing, your commitment may not result in a ticket.

In this case, you are not charged and no refund is needed. Commitments are processed in the order they were made (earliest first).

11. Force Majeure

Extraordinary events beyond reasonable control (natural disasters, government actions, severe weather, public health emergencies) do not automatically guarantee refunds.

The applicable scenario from this policy determines the refund outcome.